Pets Best Pet Insurance Review

PetsBest is modest in their pricing with low startup accident cover, being on or the lower end compared to their competitors. Their Complete wellness package can be a bit pricey depending on the age and current health of your dog. That being said their customer service helpline that runs 24/7 is an attractive attribute to their offerings. For those that like to enjoy being extra safe and feel it’s important to have this assistance, with might be the insurance you’re looking for. All in all, PetsBest promises a straightforward experience between you and your insurer.

Dog Insurance Coverage

Pets best has two coverage plans that are available too including the BestBenefit dog health plan which includes the comprehensive coverage of your dog. Their plan includes coverage for:

  • Accidents
  • Illnesses
  • Chronic Condition
  • Cancer
  • Hereditary Conditions
  • Congenital Conditions
  • emergency care

Their second option is their wellness plan which is more concerned with preventative measures that include coverage for:

  • Regular vet visits
  • vaccinations
  • dental
  • Spray & neutering 

Cost of PetsBest Pet Insurance:

the cost of Pets Best pet insurance entry-level investment is substantially low with their accident only plan to start at

Accident-only plans – $9/mo.

Comprehensive accident and illness plan (BestBenefit Plan – $35 to $58 /mo.

Best Wellness add-on is an additional – $16 to $26/mo.


24/7 Customer Service

Pets Best has a 24/7 helpline that is available to all holders of a coverage plan or is available at $100 per year. There also has a live chat function that operates via their website and can be contacted via email and phone.

Their operating hours are from:

Monday to Friday 7:00am – 7:00pm

Saturday 10:00am – 2:00pm


Social Media Presence

Pets Best social media presence is on Facebook, Instagram, Twitter, Pinterest, and Youtube. PetsBest enjoys a consistent and modest following across their platforms. Mostly made up of a gallery of pups and pooches. There’s significant value to their engagement with their audience compared to some of their competitors but that being everybody’s day can be a little brighter by enjoying their feed.


The discount availability through PetsBest is slightly lower than that of its competitors being at 5% for two or more pets.

Ease of doing business

Pets Best seems to be doing things that make it most convenient to their customers when it comes to making claims. When you have to file claim, it can be done in a few ways including an online submission through their website, through their Petsbest downloadable app and through vet pay. Vet pay allows you to not pay an up front fee and for the vet to be directly reimbursed for their services. This a unique offering that makes it so much more convenient if you have to pay a high upfront vet bill to be reimbursed later.


Why Pick Pets Best insurance?

Pets Best has a few attractive attributes that make it an excellent choice for your pet insurer. PetsBest has a very short waiting period of only 14 days and 3 days for accidents. Even with their accidental plan that is a low cost of $10 a month, there is a $10,000 annual limit with a 90% reimbursement rate which is highly advantageous to those more adventurous pet parents.



"Filing a claim with PetsBest was easy, very easy. Took about 2 minutes in the app, so that part of the process was great. Now the not so great part, it took approximately 1.5 months and 1 month (respectively) to see reimbursement for our two claims; this is my first time using PetsBest, so I am not sure if this is typical for them or due to short staffing (I received multiple emails apologizing for the delay). I hope that it will be quicker in the future. They provided the coverage that they said they would provide (we have wellness insurance for our pup in addition to regular coverage), and everything seemed to be accurate on the explanation of benefits."
Susan Gouch
Trustpilot 03/10/2021
"Within the last two days, all but one claim has been processed. The turnaround time from processing to payment was very quick - only one day. I'm hoping that the claims process goes much more smoothly now that Pets Best has every piece of information on Stormy from his adoption to date. If you opt for Pets Best, try to send them all of your pet's medical records immediately upon enrolling. That may make the process from start to finish much, much quicker for you"
Yelp 08/05/2020
"I've tried several different plans with my two dogs and one cat. I am totally satisfied with PetsBest as they offered the best coverage and their prices were reasonable. Even on existing medical issues, they did a fantastic job covering them. Very good customer relations and easy to talk with. They offer several different plans, which I like".
James R
consumeraffairs 30/8/2020
"The submission process was seamless an in a time with a lot of stress it was nice to have a good company provide a little peace of mind. The reimbursement process was lengthy but that was well represented during the process as well as follow up emails ensuring us our claim was still “in the works” an being processed."
Aaron B 01/10/2021